Last updated: 01 Nov 2025

Welcome to Mercatino (“we”, “us”, “our”). By accessing or using our website, online store, services, products, or loyalty programs (collectively, the “Services”), you agree to these Terms of Use. Please read them carefully.

If you do not agree to these Terms, you may not use our Services.

1. General Use of the Website

Our website and online store are provided for personal, non-commercial use. You agree not to misuse the Services, interfere with their operation, or attempt to access systems without authorization. We may update or change these Terms at any time without prior notice. Continued use of the Services means you accept the updated Terms.

2. Account Registration

To place orders or access certain features, you may need to create an account. You are responsible for:

• Providing accurate information

• Keeping your login details secure

• All activity under your account

We reserve the right to suspend or delete accounts that violate these Terms.

3. Product Information & Availability

We make every effort to display product information accurately. However:

• Stock levels may vary, and products can become unavailable after purchase.

  If an item is no longer available, we may refund or substitute it with a similar item of equal or higher value.

• Ingredients, packaging, and product details may change without notice due to supplier updates.

• Images are for illustration only. Actual items may differ.

4. Pricing

All prices are shown in SEK and include applicable VAT unless otherwise stated. We reserve the right to correct pricing errors and to update prices at any time.

If a pricing error affects an order, we will contact you before proceeding.

5. Orders & Delivery

When you place an order, you agree that:

• An order confirmation does not guarantee availability.

• Delivery times are estimates.

• Actual delivery dates may vary, and orders may occasionally arrive later than expected.

• We are not liable for delays caused by carriers, weather, customs, or other external factors.

If we are unable to fulfill any part of your order, we will refund the affected items.

6. Loyalty Program — Bella Bonus

By participating in our loyalty program (“Bella Bonus”), you agree to the following:

• Points, rewards, and benefits may change at any time without notice.

• Points have no cash value, cannot be exchanged for money, and are non-transferable.

• We may update or discontinue the program at our discretion.

If your account is closed or deleted, unused points are permanently lost.

7. Returns & Refunds

Our return and refund policy is available on our website. Refunds may be issued if items are unavailable, damaged, or returned in accordance with our policy. Food items that are opened or perishable may not be eligible for return unless required by law.

8. Limitation of Liability

To the fullest extent permitted by Swedish law:

• We are not responsible for indirect or consequential damages.

• We do not guarantee uninterrupted or error-free access to the website.

• We are not liable for delays, carrier issues, or changes in product availability.

Your statutory consumer rights under Swedish law remain unaffected.

9. Intellectual Property

All content on our website—including text, images, branding, logos, and product descriptions—is the property of Mercatino or our partners. You may not copy, distribute, or use this content without written permission.

10. Privacy & Data Protection

Your privacy is important to us. Please read our:

• Privacy Policy

• Data Deletion Policy

for information on how your data is collected, used, stored, or deleted.

11. Governing Law

These Terms are governed by Swedish law. Any disputes will be resolved by Swedish courts.

12. Contact Information

For questions or support, contact us at:

📩 kundtjanst@mercatino.se